FAQ

Custom Designs

At Ice Atelier we are very excited to bring your ideas to life! We are very open to designing a cutom piece for you! If you have anything in mind, please do not hesitate to shoot us an email with your ideas and we can further discuss things and start creating!

 

Custom Sizing

For our pre-order Items you may request custom sizing to make the perfect fit!

 

Pre-Orders

Some of our items are strictly only made to order, due to its limited quantity of fabrics available, therefore we only accept pre-orders for selected items.
Pre-orders may take up to 1-2 weeks before it's send out to ship. 

 

Exclusive Items

All our fabrics are locally sourced but very often there is only very limited quantity available.
Meaning, we can only produce a small quantity of each garment.
This supports our efforts in no bulk-production and gives off that extra special feeling of purchasing an one of a kind item. 

 

Shipping Details

To ship within Bali, we use GoSend which is same-day delivery.

To ship within Indonesia, we use Pos Indonesia which has an estimation of 2-4 days.

Shipments within Europe will be send in bulk at the end of each month and send seperately from The Netherlands to each country to keep shipping costs as low as possible. 

Shipments to the the rest of the world are handled by DHL and have an estimation of 4-8 days.

Once your order has been shipped we are no longer responsible for possible damages that could occur in the shipping process.

 

Exchange/Refund Policy

If you have received an item with the wrong sizing or production mistakes, we accept an exchange of the item, within 14 days after receiving your item.
However, we will not refund the item. 
Please reach out to us through our email for more information.
Custom made designs are not exchangeable or refundable.

 

If you have any further questions, please reach out to us through our email! :)

iceatelierstore@gmail.com